Return & Cancellation Policy for Domestic Orders

 At Flamingo Jewells, we take utmost care in packaging and quality control. However, if your product arrives damaged during transit, we are here happy to support you with a fair and efficient replacement process.

1. Replacement for Damaged Products 
    
    • We offer replacements only for that are damaged in transit 

• Once reported and approved, the damaged item will be picked up, if return pickup is available at your location.

• If reverse pickup is not possible, you may be required to self-ship the product back to us.

• In such cases, we will reimburse up to Rs.100 towards your shipping cost.

✅Only replacement is provided 
❌ Refunds are not issued for damaged products.

• If same product is unavailable, a voucher/ gift card/ coupon code of equivalent value will be issued in future purchases.

What is Not Considered as Damage 

At Flamingo Jewells, we are committed to delivering high quality jewellery with the utmost care. However please note that not all imperfections qualify for replacement or return. The following scenarios are not considered as product damage and are therefore not eligible for replacement or return:

1. Handmade Irregularities

• For handmade or semi- precious jewellery, minor variations or irregularities compared to the product photos are normal and expected.

• These are a part of the handcrafted nature of the product and not defects.

2. Colour Differences

• All products photos are taken in natural daylight using in- house premium lenses to ensure accuracy.

• However, colour may slightly vary depending on your phone, monitor screen resolution, and individual device colour setting 

• Returns are not accepted for perceived colour differences.

3. Bent Earring Stems

• In some cases, we intentionally bend the earring stems slightly during packaging to prevent breakage.

• This is not a defect and can be easily straightened by hand without tools.

4. Minor Stone or Bead Displacement 

• If small stones or beads are dislodged during transit, they can usually be fixed with adhesive at home.

• This does not qualify as Damage for replacement.

5. Opened Connecting Rings or Loose Components 

• Sometimes, connecting rings or joints may open slightly during shipping.

• These are simple structural elements that can be manually reattaches and do not qualify for return or exchange.